Compassionate, person-centred supported living for adults experiencing mental health needs — helping individuals build independence, stability, and a meaningful future within their communities.
Step Forward Living exists to support people to move forward with confidence, stability, and hope — one step at a time.
About Us
Step Forward Living provides supported living services for adults experiencing mental health needs across Wales. Our approach focuses on helping individuals build independence, sustain their tenancies, and develop meaningful lives within their communities.
Our work is shaped by dignity, choice, recovery, and respect for individual rights. Support is tailored around each person's strengths, goals, and aspirations rather than institutional routines.
What We Offer
Every individual receives tailored support shaped around their goals, strengths, and personal circumstances.
We support people to rebuild confidence, stability, and emotional wellbeing as part of their long-term recovery journey.
Individuals live in their own homes with full tenancy rights, promoting independence and stability.
We actively encourage connection, inclusion, and meaningful participation within local communities.
Our Story
Step Forward Living was established to address the growing need for smaller-scale, specialist supported living services for adults experiencing mental health needs across Wales.
Founded by Emma James and Daniel Jones, the organisation was created with a shared commitment to delivering compassionate, culturally aware, and genuine person-led support.
Their combined experience across the care sector and social housing in Wales shaped a service designed to prioritise people over process and deliver positive outcomes within community settings.
Our Vision
Our work is guided by the principles set out in the Welsh social care framework, including the Social Services and Well-being (Wales) Act 2014.
Our Values
These values shape every aspect of the support we provide.
We provide compassionate, person-centred support that helps individuals feel safe, valued and able to thrive in their own homes and communities.
We work collaboratively with individuals, colleagues, families and professionals to achieve positive outcomes and deliver high-quality support.
We enable individuals to build confidence, develop skills and take ownership of their lives, promoting independence and informed choice.
We believe in the potential of every individual and continuously improve our practice to support people to move forward and achieve their goals.
Our Services
Step Forward Living delivers a structured supported living model that prioritises independence, recovery, and long-term stability — supporting individuals within their own tenancies.
Structured support to build stability, confidence, and long-term wellbeing through personalised recovery planning.
Encouraging resilience, emotional awareness, and coping strategies to support day-to-day mental health.
Practical support aligned with assessed needs and agreed care plans, delivered safely and appropriately.
Building confidence in everyday routines and responsibilities to support greater independence.
Helping individuals maintain their accommodation and manage finances to sustain successful tenancies.
Supporting access to social, educational, and community opportunities to build meaningful connections.
Housing Model
Accommodation is provided through partnership with Encompass Housing CIC. Care and support provision is operationally and contractually separate from housing, ensuring individuals retain full tenancy rights and legal protections.
This integrated approach allows people to feel secure, settled, and empowered to work towards positive outcomes in a community setting.
Who We Support
Step Forward Living supports adults aged 18 and over with enduring or complex mental health needs. Referrals are carefully assessed to ensure the supported living model is appropriate and safe for each individual.
Admission decisions consider:
Referrals may be declined where needs exceed the supported living model or require restrictive interventions incompatible with community tenancy.
Safety & Quality
Zero-tolerance approach to abuse, neglect, and exploitation. Safeguarding is proactive, proportionate, and person-centred.
Regular structured reviews using goal planning with keyworker support, involving families and professionals where appropriate.
Continuous quality monitoring through feedback, incident reporting, reflective learning, and internal governance oversight.
Robust governance oversight and internal auditing to ensure consistent standards and continuous service improvement.
Referrals
Step Forward Living works closely with commissioners, professionals, and partner agencies to create safe and appropriate supported living placements.
Who Can Refer
Each referral is reviewed carefully to assess support needs, risks, safeguarding considerations, and suitability of the supported living environment.
Referral Email
hello@sfliving.co.ukCareers
We are building a team of compassionate professionals committed to delivering high-quality supported living services. Our culture is values-led, with meaningful and rewarding work at its heart.
Training Includes
Staff are supported through supervision, appraisal, and ongoing professional development throughout their employment.
Get In Touch
Speak with our team to discuss support services, referrals, or partnership opportunities.
By submitting this form you agree to be contacted by Step Forward Living regarding your enquiry.