Introduction
Encompass Housing CIC ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process the following data:
a. Information you provide to us
- Name
- Email address
- Phone number
- Any information submitted via contact forms or applications
b. Automatically collected information
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device information
c. Cookies and tracking technologies
We use cookies to enhance your experience. See Section 8 for full details.
How We Use Your Information
We use your data to:
- Respond to enquiries
- Provide housing-related services
- Improve our website and services
- Comply with legal obligations
- Prevent fraud or misuse
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent — where you have given us clear permission to process your data
- Contractual necessity — where processing is required to fulfil a contract
- Legal obligation — where we are required to comply with law
- Legitimate interests — such as improving our services and website
Sharing Your Information
We may share your information with:
- Service providers (e.g. IT and hosting providers)
- Regulatory authorities where required by law
- Partner organisations involved in housing support, where appropriate
Data Retention
We retain personal data only as long as necessary for the purposes outlined in this policy, or as required to meet our legal obligations. Once data is no longer needed it is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
To exercise your rights, contact us at
Cookies
Our website uses cookies to:
- Ensure proper functionality of the site
- Analyse website traffic and usage patterns
- Improve overall user experience
You can control and manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the site.
Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures are reviewed and updated regularly to reflect evolving best practice.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any external site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy, please get in touch:
Organisation
Encompass Housing CIC